Privacy Policy
Last updated: 17 August 2026
At Alizoic, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This policy is designed to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
This website is operated by:
Business Name: Alizoic
Website: alizoic.com
Email: support@alizoic.com
Business Address: United Kingdom
For data protection purposes, we are the data controller responsible for your personal information collected through our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide to Us
When you place an order, create an account, contact us, or subscribe to marketing communications, we may collect:
Full name
Billing address
Delivery address
Email address
Telephone number
Account login information
Order and purchase information
Communication preferences
Information you provide when contacting customer support
Payment Information
When you make a payment, your payment may be processed by a third-party payment provider.
We generally do not store complete payment card details on our own servers. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security policies.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Referring website
Approximate location
Date and time of website visits
Website interaction and usage information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery of purchased products
Process payments
Manage your customer account
Provide customer support
Respond to enquiries
Send order confirmations and transactional emails
Provide important information about your purchases
Improve our website, products, and services
Prevent fraud and protect website security
Maintain business and accounting records
Comply with legal and regulatory obligations
Send marketing communications where we have a lawful basis to do so
Analyse website usage and improve customer experience
We will only use your personal information where we have a lawful basis for doing so.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information based on one or more of the following lawful bases:
Contract
We may need to process your information to fulfil a contract with you, such as processing and delivering an order you have placed.
Legal Obligation
We may process your information when necessary to comply with legal, accounting, tax, regulatory, or other legal obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
For example, this may include website security, fraud prevention, improving our services, and managing customer relationships.
Consent
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Marketing Communications
If you have subscribed to our marketing communications, we may send you information about products, promotions, offers, or other updates.
You can unsubscribe from marketing emails at any time by:
Clicking the unsubscribe link included in our marketing emails; or
Contacting us directly.
Unsubscribing from marketing communications will not affect important transactional messages relating to your orders or account.
7. Cookies
Our website uses cookies and similar technologies to provide functionality, improve performance, understand website usage, and, where applicable, support marketing activities.
Cookies may be used to:
Keep products in your shopping basket
Remember your preferences
Keep you signed in
Process orders
Understand how visitors use our website
Improve website performance
Measure marketing effectiveness
Provide relevant advertising where applicable
Some cookies are essential for the website to function and cannot be disabled through our cookie settings.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also manage cookies through your browser settings.
8. Third-Party Services
We may use trusted third-party service providers to operate our ecommerce business.
These may include providers for:
Website hosting
Payment processing
Order fulfilment
Delivery and courier services
Email communication
Website analytics
Advertising and marketing
Fraud prevention
Customer support
Website security
These providers may process personal information on our behalf or independently as appropriate.
We only work with service providers where we consider appropriate safeguards to be in place.
9. Sharing Your Information
We do not sell your personal information to third parties.
We may share information where necessary with:
Payment processors
Delivery and courier companies
Website hosting providers
IT and security providers
Analytics and marketing providers
Customer service providers
Professional advisers
Government authorities, regulators, or law enforcement where legally required
We only share information where there is a legitimate reason and, where applicable, an appropriate legal basis.
10. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation.
Where required, appropriate safeguards such as adequacy regulations, international data transfer agreements, or other legally recognised mechanisms may be used.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
The nature of the information
Why we collected it
Whether you have an active customer relationship with us
Our legal, accounting, and regulatory obligations
Whether we need the information to resolve disputes or enforce agreements
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Request the transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent
Object to direct marketing
These rights are subject to certain legal conditions and exemptions.
14. How to Exercise Your Rights
If you would like to exercise any of your data protection rights, please contact us using the details below.
Email: [Insert Privacy Contact Email]
We may need to verify your identity before completing certain requests.
We aim to respond to valid requests within the timeframe required by applicable data protection law.
15. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK’s data protection supervisory authority.
The UK’s supervisory authority is the Information Commissioner’s Office (ICO).
You can find information about making a complaint on the ICO’s official website.
16. Children’s Privacy
Our website is not intended to knowingly collect personal information from children who are unable to provide valid consent or otherwise use the service lawfully.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
17. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Business Name: Alizoic
Email: Support@alizoic.com
Address: United Kingdom
We will do our best to respond to privacy-related enquiries as quickly as reasonably possible.
Important: This Privacy Policy is intended as a general template for a UK ecommerce business. Before publishing it, replace all placeholders with your actual business details and update the list of third-party services you use, such as your payment gateway, hosting provider, analytics tools, email marketing platform, and advertising platforms.