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Shipping and Returns

Last updated: 17 August 2026

We want your shopping experience to be as simple and convenient as possible. This Shipping & Returns Policy explains how we process and deliver orders, as well as how you can return eligible items if you are not completely satisfied with your purchase.

By placing an order with us, you agree to the terms outlined below.

1. Shipping & Delivery

We deliver orders across the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland.

  • Processing Time: Orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays) after payment is confirmed.

  • Standard UK Delivery (Free): 2–4 working days from dispatch — £0.00 (Free on all UK orders).

  • Express UK Delivery: 1–2 working days from dispatch (rates calculated and displayed at checkout where available).

Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • Standard UK Delivery: 2–4 working days
  • Express Delivery: 1–2 working days, where available

Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of courier disruptions, adverse weather, public holidays, or circumstances beyond our control.

Shipping Charges

Standard UK Delivery: Free on all orders across the United Kingdom

2. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for the tracking information to become active after your parcel has been handed to the delivery carrier.

If your tracking information has not updated for several working days, please contact our customer service team so that we can investigate the issue.

3. Delivery Address

Please make sure that your delivery address is accurate and complete before placing your order.

We cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

4. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

Before contacting us, please check:

  • Your order confirmation
  • Your tracking information, if provided
  • Whether the courier attempted delivery
  • Whether the parcel has been left in a safe place or with a neighbour

If an order appears to be lost in transit, we will work with the delivery carrier to investigate the issue and determine the appropriate solution.

5. Damaged Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product and packaging

We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.

6. Returns (15-Day Return Guarantee)

We want you to be completely happy with your purchase. In accordance with UK consumer law and our store guarantee, you may request a return within 15 days of receiving your order. Returned items must be unworn, unused, in their original condition with all tags and packaging intact, and accompanied by your order number.7. Items That Cannot Be Returned

Certain products may be excluded from cancellation or return rights where permitted by UK law.

Examples may include:

  • Personalised or customised products made specifically for you
  • Products that are sealed for hygiene or health protection reasons where the seal has been broken
  • Perishable goods
  • Products that cannot be returned for other legally recognised reasons

If you are unsure whether your item is eligible for return, please contact us before sending it back.

8. Return Process & Return Shipping Costs

To initiate a return, please email support@alizoic.com with your order number before posting any items back. Once approved, our support team will issue your return authorisation and UK return instructions. Refunds are processed back to your original payment method (Visa, Mastercard, American Express, or other Stripe-supported methods) within 5–7 working days of receiving and inspecting the returned item.9. Refunds

Once your returned item has been received and assessed, we will process your refund where applicable.

Refunds will normally be made using the original payment method.

Where you exercise your statutory cancellation right, we will generally refund the payments we have received from you, including the cost of standard delivery, subject to the rights and exceptions provided by applicable UK law.

If you selected a more expensive delivery service than our least expensive standard delivery option, the additional cost may not be refundable.

Your refund may be withheld until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

10. Faulty or Incorrect Products

Your statutory rights are not affected by this policy.

If you receive an item that is faulty, defective, damaged, or different from what you ordered, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund, or another appropriate remedy.

We will not ask you to give up any rights you have under applicable UK consumer protection law.

11. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible after placing it.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may need to follow the applicable return process after receiving the goods.

12. Exchanges

If you would like to exchange an item for another size, colour, or product, please contact our customer service team.

Whether an exchange is available may depend on stock availability and the nature of the product.

Where an exchange is not possible, we may instead process an eligible return and refund.

13. International Delivery

Unless otherwise stated on our website, our standard delivery service is intended for customers within the United Kingdom.

If international delivery is offered for a particular product, the available destinations, delivery charges, estimated delivery times, and any applicable customs or import charges will be displayed at checkout.

14. Contact Us

If you have any questions about UK delivery, tracking, returns, refunds, or exchanges, please contact our customer support team:

  • Shop Name: Alizoic

  • Email: support@alizoic.com

  • Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UK Time)

Important Note

This Shipping & Returns Policy is intended as general ecommerce website content. It does not limit or exclude any rights you have under applicable UK consumer protection law.

We reserve the right to update this policy from time to time. Any changes will be published on this page with an updated revision date.