Shipping and Returns

Effective Date: July 25, 2026

Last Updated: July 25, 2026

Thank you for shopping at alizoic.com. We aim to provide you with a smooth shopping experience, clear delivery options, and a straightforward returns process. This Shipping & Return Policy applies to all orders placed within the United Kingdom.

Part 1: Shipping Policy

1. Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Friday, excluding UK bank holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, complete with tracking information where applicable.

2. Shipping Rates & Delivery Estimates

We currently offer the following shipping options within the UK:

Shipping MethodEstimated Delivery TimeCost
Standard Delivery3 to 5 business daysFree / Calculated at checkout
Express Delivery1 to 2 business daysCalculated at checkout

Delivery delays can occasionally occur due to carrier backlogs, peak seasonal periods, or unforeseen external factors beyond our control.

3. Order Tracking

Once your order is dispatched, you will receive an email containing a tracking link from our courier partner so you can monitor your shipment’s progress to your door.

Part 2: Return & Refund Policy

We want you to be completely satisfied with your purchase from alizoic.com. Under the UK Consumer Contracts Regulations, you have the right to cancel and return your order within a specific timeframe.

1. The 30-Day Return Window

  • You have 30 calendar days from the date you receive your item to request a return.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

2. Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable goods (such as food, flowers, or magazines).

  • Custom or personalized products.

  • Personal care items (such as opened cosmetics, skincare, or hygiene-sensitive products).

  • Gift cards and downloadable software products.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@alizoic.com with your order number and the reason for the return.

  2. Once your return is approved, we will provide you with instructions on where to send your package.

  3. Please note that customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged, defective, or incorrect.

4. Refunds

  • Once your returned item is received and inspected by our team, we will send you an email to notify you that we have received it.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please inspect your order upon reception and contact us immediately at support@alizoic.com with photos of the issue. We will evaluate the issue and make it right promptly with a replacement or full refund.

Contact Us

If you have any questions regarding our shipping methods or need assistance with a return, please reach out to us: