Shipping and Returns
Last updated: 17 August 2026
We want your shopping experience to be as simple and convenient as possible. This Shipping & Returns Policy explains how we process and deliver orders, as well as how you can return eligible items if you are not completely satisfied with your purchase.
By placing an order with us, you agree to the terms outlined below.
1. Shipping & Delivery
We currently deliver orders to addresses within the United Kingdom.
Processing Time
Orders are normally processed within 1–2 working days after payment has been successfully received.
Orders placed on weekends or UK public holidays will normally be processed on the next working day.
During busy periods, sales events, holidays, or unforeseen circumstances, processing may take slightly longer.
Delivery Times
Once your order has been dispatched, estimated delivery times are:
- Standard UK Delivery: 2–5 working days
- Express Delivery: 1–2 working days, where available
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of courier disruptions, adverse weather, public holidays, or circumstances beyond our control.
Shipping Charges
Shipping costs are displayed at checkout before you complete your purchase.
From time to time, we may offer promotional free delivery or reduced shipping rates. Any applicable promotion will be clearly displayed on our website or at checkout.
2. Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow some time for the tracking information to become active after your parcel has been handed to the delivery carrier.
If your tracking information has not updated for several working days, please contact our customer service team so that we can investigate the issue.
3. Delivery Address
Please make sure that your delivery address is accurate and complete before placing your order.
We cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
4. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
Before contacting us, please check:
- Your order confirmation
- Your tracking information, if provided
- Whether the courier attempted delivery
- Whether the parcel has been left in a safe place or with a neighbour
If an order appears to be lost in transit, we will work with the delivery carrier to investigate the issue and determine the appropriate solution.
5. Damaged Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, please contact us as soon as possible and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product and packaging
We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.
6. Returns
We want you to be happy with your purchase. If you change your mind about an eligible product, you may request a return in accordance with applicable UK consumer law.
For most online purchases, consumers generally have the right to cancel an order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
After notifying us of your cancellation, the goods should normally be returned within 14 days.
Returned products should, where reasonably possible, be:
- Unused and in their original condition
- Returned with original packaging and accessories
- Accompanied by the order details or order number
- Packed securely to prevent damage during return delivery
You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning, similar to how you would inspect them in a physical shop. If goods have been handled beyond what is reasonably necessary, you may be responsible for any resulting reduction in value, where permitted by law.
7. Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where permitted by UK law.
Examples may include:
- Personalised or customised products made specifically for you
- Products that are sealed for hygiene or health protection reasons where the seal has been broken
- Perishable goods
- Products that cannot be returned for other legally recognised reasons
If you are unsure whether your item is eligible for return, please contact us before sending it back.
8. Return Shipping Costs
If you are returning an item because you have changed your mind, you may generally be responsible for the direct cost of returning the goods, unless we have stated otherwise.
If the product is faulty, damaged, incorrect, or does not conform to the contract, please contact us before returning it. Where appropriate, we will provide a suitable resolution in accordance with your statutory rights.
9. Refunds
Once your returned item has been received and assessed, we will process your refund where applicable.
Refunds will normally be made using the original payment method.
Where you exercise your statutory cancellation right, we will generally refund the payments we have received from you, including the cost of standard delivery, subject to the rights and exceptions provided by applicable UK law.
If you selected a more expensive delivery service than our least expensive standard delivery option, the additional cost may not be refundable.
Your refund may be withheld until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
10. Faulty or Incorrect Products
Your statutory rights are not affected by this policy.
If you receive an item that is faulty, defective, damaged, or different from what you ordered, please contact us as soon as possible.
Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund, or another appropriate remedy.
We will not ask you to give up any rights you have under applicable UK consumer protection law.
11. Cancelling an Order
If you wish to cancel your order, please contact us as soon as possible after placing it.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may need to follow the applicable return process after receiving the goods.
12. Exchanges
If you would like to exchange an item for another size, colour, or product, please contact our customer service team.
Whether an exchange is available may depend on stock availability and the nature of the product.
Where an exchange is not possible, we may instead process an eligible return and refund.
13. International Delivery
Unless otherwise stated on our website, our standard delivery service is intended for customers within the United Kingdom.
If international delivery is offered for a particular product, the available destinations, delivery charges, estimated delivery times, and any applicable customs or import charges will be displayed at checkout.
14. Contact Us
If you have any questions about shipping, returns, refunds, cancellations, or your order, please contact our customer service team.
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
Customer Support: support@alizoic.com
Business Name: Alizoic
Business Address: United Kingdom
Important Note
This Shipping & Returns Policy is intended as general ecommerce website content. It does not limit or exclude any rights you have under applicable UK consumer protection law.
We reserve the right to update this policy from time to time. Any changes will be published on this page with an updated revision date.